Effective Date: July 2024
Thank you for shopping with VYOM products at Dongarmatha. We are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Policy
-
Eligibility: Products can be returned within [insert number] days from the date of delivery. To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.
-
Non-Returnable Items: Certain items are non-returnable, including but not limited to perishable goods, personalized products, and items marked as final sale.
-
Return Process: To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number and reason for the return. We will guide you through the process and provide you with a return shipping label if applicable.
2. Refund Policy
-
Refund Timeline: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within [insert number] business days.
-
Shipping Costs: If the return is a result of our error (e.g., wrong or defective item), we will cover the return shipping costs. If the return is due to a change of mind or other reasons, the customer will be responsible for the return shipping costs.
-
Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition, damaged, or missing parts not due to our error.
3. Exchanges
- Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item as per the above policy and place a new order for the desired product.
4. Damaged or Defective Products
- Reporting Issues: If you receive a damaged or defective product, please contact us immediately at [insert contact email or phone number] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
5. How to Contact Us
For any questions about returns or refunds, please reach out to our customer service team at:
- Email: [insert contact email]
- Phone: [insert contact phone number]
- Address: [insert return address if applicable]
6. Policy Updates
We may update this policy from time to time. Any changes will be posted on our website, and your continued use of our products and services will be deemed as acceptance of the updated policy.
Thank you for choosing VYOM products from Dongarmatha. We appreciate your business and look forward to serving you again!